Broadband

Reliable Broadband

Fast internet is about a better flow of communication, with up to 20mb download and 1mb upload, business broadband allows you more freedom to focus on the important things.

Heavy traffic

Having the capacity to cope with peak Internet usage is standard on all options. If you want unlimited usage however, you should choose option 2 or 3 and enjoy carefree internet browsing.

1. Standard (Option 1) 10GB monthly usage.
2. Unlimited (Option 2) Unlimited usage.
3. Go Anywhere (Option 3) Unlimited usage.

Wi-Fi minutes

Wi-Fi adds a new dimension to the way you work. You can easily create a BT Openzone wireless hotspot using your wireless router for free. You will also receive the following vouchers automatically to use when you are out and about:

• Unlimited (Option 2) 250 Wi-Fi minutes mins per month
• Go Anywhere (Option 3) 500 Wi-Fi minutes mins per month

Keep customers in the loop

10 email addresses(@btconnect.com) with spam protection with Outlook Web Access.

Unlimited (Option 2) or Go Anywhere (Option 3) broadband customers can sign-up for a 0800 or 0844 number, free of charge for the first 12 months. After 12 months you can keep your number for just £10 per month (ex VAT).

Easy to install

You will receive a welcome pack explaining how to connect to your broadband. Engineer install is also available. Engineer Install service covers set up & configuration of your service by trained professionals including VoIP, security and email.

Service & support

We’ll look after your business through 24/7 dedicated technical support and more, leaving you to run your business without having to worry about IT problems.

Dedicated support for those switching to BT

Dedicated business helpdesk available for your first month with us free of charge.
Available 9am – 5pm Monday – Friday excluding bank holidays, this is a dedicated support team that can help with any switching issues such as configuring IP addresses, setting up email accounts, network connections and activating Internet phone lines.

Unbeatable reliability

1. 99.99% network reliability
2. 9/10 faults sorted in under 4 hours
3. 95% of calls answered in less than 30 seconds

On-going support

Desktop help tool which unobtrusively monitors broadband, wireless and email connectivity and settings

24/7 technical support by freephone run by our team of business broadband experts to help you with:

We aim to resolve the above Service failures by the end working day (Monday to Friday), 2 days after it was reported or by midnight of any specific appointment date agreed – please note that we cannot progress your Service failure until we have completed a full diagnosis.

Enhanced Care

For business critical problems Enhanced care includes:

1. Priority fix
2. IT Support Manager
3. BT Assurance Plus

For information or to order any of these products or services, please call 01752 777880, option 5, to speak to a member of the sales team.